Terms of Service

Terms of Service

Last Updated: [06.01.25]

1. Introduction

Welcome to NuColour Ltd ("we," "us," "our"). These Terms of Service ("Terms") govern your use of our website, services, and any related communications. By accessing or using our website and services, you agree to comply with these Terms. If you do not agree, please refrain from using our services.

2. Company Information

NuColour Ltd
Company No: 12547322
VAT Reg: 451940005
Registered Address: 86-90 Paul Street, London, EC2A 4NE
Email: hi@nucolour.co.uk
Contact Number: 020 3488 9964

3. Services Overview

NuColour Ltd provides bespoke pre-installation kitchen spray-painting services. Our process includes receiving kitchen units from retailers, applying customised finishes, and returning them ready for installation. Details of our services are provided on our website and are subject to change.

4. Use of the Website

• Eligibility: You must be at least 18 years old to use our website or services.
• Accuracy of Information: You agree to provide accurate, complete, and up-to-date information when using our services.
• Prohibited Activities: You must not:
  • Use the website for illegal purposes.
  • Interfere with its functionality or security.
  • Attempt to gain unauthorised access to our systems.

5. Orders and Payments

• Placing Orders: Orders for services are confirmed only after payment is received. Details and quotes provided are estimates until finalised in writing.
• Payments: Full or partial payment may be required upfront. Payment terms will be outlined in your quote.
• Cancellations: Cancellations must be made within 24 hours of order confirmation. Any cancellations after this period may incur fees, depending on the stage of work.

6. Delivery and Turnaround

• Delivery of Units: Clients are responsible for ensuring that kitchen units are delivered to our facility.
• Turnaround Time: While we strive to meet the promised 3–4 day turnaround, delays may occur due to unforeseen circumstances. We will communicate any changes promptly.
• Return Delivery: Once the service is completed, we will arrange the return of your units. Clients must ensure availability for receiving deliveries.

7. Customisation and Colour Matching

• Colour Choices: We offer an unlimited range of colours, including specific palettes like Farrow & Ball, Little Greene, and Dulux.
• Accuracy: While we strive for precision in colour matching and finishes, slight variations may occur due to factors such as material properties or lighting conditions.
• Approval: Final colour and finish choices must be approved by the client before painting begins.

8. Warranty and Liability

• Warranty: Our work is covered by a 7-year warranty for peeling, fading, or other paint-related defects under normal use conditions.
• Exclusions: The warranty does not cover damages caused by improper handling, installation errors, or misuse after delivery.
• Limitation of Liability: To the fullest extent permitted by law, NuColour Ltd shall not be held liable for any indirect, incidental, or consequential damages.

9. Intellectual Property

• All content on our website, including text, images, logos, and designs, is the intellectual property of NuColour Ltd. You may not reproduce or distribute this content without prior written consent.

10. Privacy

We are committed to protecting your privacy. For information on how we collect, use, and protect your data, please refer to our Privacy Policy.

11. Cookie Policy

Our website uses cookies to enhance user experience and track analytics. Details about the cookies we use can be found in our Cookie Policy.

12. Termination

We reserve the right to suspend or terminate access to our services at any time, without prior notice, for violations of these Terms or other lawful reasons.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to These Terms

NuColour Ltd reserves the right to update or modify these Terms at any time. Changes will be posted on this page, and your continued use of our website and services constitutes acceptance of the updated Terms.

15. Contact Us

If you have any questions or concerns regarding these Terms, please contact us:
Email: hi@nucolour.co.uk
Phone: 020 3488 9964
Address: 86-90 Paul Street, London, EC2A 4NE

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