Privacy Policy

Privacy Policy

Last Updated: [06.01.25]

1. Introduction

NuColour Ltd ("we," "us," "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our website or services. By accessing or using our website, you agree to the practices described in this policy.

2. Who We Are

NuColour Ltd
Company No: 12547322
VAT Reg: 451940005
Registered Address: 86-90 Paul Street, London, EC2A 4NE
Email: hi@nucolour.co.uk
Contact Number: 020 3488 9964

3. Data We Collect

We may collect the following types of personal data:

• Contact Information: Name, email address, phone number, and address.
• Order Details: Information about your kitchen project, including colour preferences, finishes, and delivery details.
• Payment Information: Billing address and transaction details (processed securely via third-party payment processors).
• Website Usage: Information such as IP address, browser type, and pages visited, collected via cookies and similar technologies.
• Communications: Any messages or inquiries sent to us via email, contact forms, or phone.

4. How We Use Your Data

We use your personal data for the following purposes:

1. To Provide Services: Processing orders, delivering services, and responding to inquiries.
2. To Improve User Experience: Monitoring website usage and optimising its performance.
3. For Marketing: Sending you updates, offers, and promotions (only if you’ve opted in).
4. For Legal Compliance: Fulfilling obligations under applicable laws and regulations.

5. Legal Basis for Processing

We process your personal data based on:

• Contractual Necessity: To provide the services you have requested.
• Legitimate Interests: To improve our services and protect our business.
• Consent: For sending marketing communications (if you have provided explicit consent).
• Legal Obligations: To comply with applicable laws and regulations.

6. Sharing Your Data

We may share your personal data with:

• Service Providers: Third-party vendors who assist with payment processing, deliveries, and marketing communications.
• Legal Authorities: When required by law or to protect our legal rights.
• Business Partners: In cases of business transfers such as mergers or acquisitions.

We do not sell your personal data to third parties.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

8. Data Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

9. Your Rights

Under applicable data protection laws, you have the following rights:

• Access: Request a copy of your personal data.
• Correction: Request corrections to inaccurate or incomplete data.
• Deletion: Request the deletion of your personal data (subject to legal obligations).
• Objection: Object to processing based on legitimate interests.
• Data Portability: Request a copy of your data in a structured, machine-readable format.

To exercise these rights, please contact us at hi@nucolour.co.uk.

10. Cookies and Tracking

Our website uses cookies to enhance your experience and gather analytics data. For detailed information, please refer to our Cookie Policy.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, so we encourage you to review their policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you via email.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: hi@nucolour.co.uk
Phone: 020 3488 9964
Address: 86-90 Paul Street, London, EC2A 4NE

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